Q&A

Frequently Asked Questions from Customers~!

1. How do I wash a wig?

Dissolve shampoo in lukewarm water, soak the wig for about 10 minutes, shake gently to wash, then rinse with clean lukewarm water, place the wig on a towel, press hard to remove moisture, and let it dry naturally.

Do not rub. Rubbing hard to wash may cause hair tangles. 

 

2. It's a new product, but hair is falling out.

Hair loss is a natural phenomenon in new wigs, as there may be hair that was not removed before packaging. Returns due to this are not possible, so please brush the hair thoroughly to remove any falling out before wearing it.

-If hair loss persists, please contact the customer service center. (info@picknwearus.com)

 

3. The wig is long for me. Can I cut it and wear it?

Yes, you can use a scissor to cut it to the desired length and wear it.

 

4. How do I store a wig?

After wearing, wash with shampoo or spray essence, comb, put on a wig net and store. It would keep curls from coming loose.

 

5. The area around the clip is wavy!

It was artificially processed to bring out the volume, so do not worry about it.

 

6. It is slightly different for each product.

Since some parts of the product are handcrafted, there may be slight difference in all products.

 

7. I had hair extensions, but the connection part is noticeable!

If you have straight hair, this may be noticeable.  We recommend that you slightly cut out the ends of your hair before wearing the wig.  If you iron your hair and wig together, you can wear it more naturally.

 

8. Why is there a cleaning fee?

Due to the nature of wigs, there are cleaning and repackaging fees on the product even once you wear it.